Easy Asset, Incident,
and Help Desk

Our competitors typically charge $1.50 per student for similar software. We originally designed this for our customers to make the repair process easier. Now we want to offer it to all schools at no cost. Our main goal is to help schools spend less and put their budget to good use.

No, you do not need to be a customer. If you ever want to use us for services in the future the Rocket integrates into our systems to make the process simple.

Yes, we host Rocket ourselves, and it’s very secure. Rocket prioritizes security with top-tier measures and hosting on secure servers. We adhere to strict data privacy principles, ensuring your information remains private and protected.

No, we strictly protect your data and will never sell individual contact information or data from Rocket. The data will only be used to help us build case studies and learnings, but our information will be securely protected and remain confidential.

We believe in helping education and if we do that we hope that we will be considered when opportunities come. If not, then we at least saved your school money you would have had to spend on an alternative.

Rocket is a comprehensive Asset, Incident, and Help Desk Ticket Management software tailored for K-12 schools, enabling Tech Directors to manage their environments efficiently through one portal.

Rocket stands out as it is entirely free, with no paywalls or freemium model, unlike competitors that charge $1 to $6 per student per year. Across the US, schools could save between $48 million to $288 million annually, considering there are approximately 48 million K-12 students in the US.

Our mission is to add value to education through robust technology solutions. Offering Rocket for free showcases our capabilities and the quality of our services, aligning with our mission to enhance school technology management.

While direct support is limited for non-customers, Rocket is designed to be user-friendly, complemented by an extensive online knowledge base and user guides.

While direct support is limited for non-customers, Rocket is designed to be user-friendly, complemented by an extensive online knowledge base and user guides.

Routine updates are implemented for security and feature enhancements, scheduled to minimize user disruption and communicated in advance. These are generally once a month to keep up with current issues and feature requests.

There are two options for changing what your view or the data that is being used. First is the “Arrange” button, to rearrange the graphs present on the dashboard. This is per account, so each person can see exactly what they want to see on their dashboard. The second way is “Filter”, where you can set a date range, grade, or building to filter specific data for these graphs.

To create a device, go to “Manage Devices” under Devices/Users, and click “Add Device”. The serial number is a required field, but otherwise you can choose what other information you add in.

To create a ticket, either use the “Create Ticket” button on the top row, and search for a device you have already created, or in “Manage Devices”, find the device you want to create a ticket for and use the “Create Ticket” action button. If the device is highlighted red, there is already a ticket on the device!

Repaired tickets count as open tickets since closing a ticket has specific functionality to re-assign devices to the proper users. If you aren’t able to find the ticket in “Open Tickets”, try “Repaired Tickets” and then change their ticket status to Closed. You can also go to the “Billing” tab and mark batches as paid, and that will automatically close out all tickets in that batch.

Those are two different styles of parts currently available, one for parts the school has in their inventory, and the other for parts on K12Tech’s master list. To add parts to your own inventory, go to “Manage Parts”, and either find the appropriate part in “Master Inventory”, or add in your own custom part using the “Add Inventory” button. You can turn off Master Parts by going to your profile picture in the top right, clicking on “Settings”, and then turning off Master Inventory parts.

Navigate to “Ship Devices”, find the tickets/devices you want to ship, and once selected hit “Create Batch”. You should see a “Ship Devices” checkbox, and you will have to enter some basic details of the devices you want to ship (important for weight) and box size. If you haven’t set an address already, you will need to put address information in. You will only need to do this once! Once you verify shipping details, you will be able to create a shipping label! See more details here.

Depending on which data you need to import, pick the import style and template you need to use. Once the template is downloaded, delete the example information and fill in the information you have available. When all the proper information is filled out, click the import button, select your file, and then hit “Upload”. If it says import completed successfully, you should be all good! The required columns over all 4 imports are serial number, device user first and last name, user ID number, ticket number, and diagnosis notes.

Up in the top right, you can click the profile picture/icon in the corner, and then click on “Settings”. The top left box contains the Support Ticket URL that is custom to your school account. You can also turn on Google or Microsoft SSO for help desk tickets in this same menu.

Up in the top right, you can click the profile picture/icon in the corner, and then click on “Settings”. The box labeled “Update School Details” is where you can update your school account name, address information, and also upload your school/district logo to personalize your instance of Rocket.

Up in the top right, you can click the profile picture/icon in the corner, and then click on “Settings”. The top right box will be a selection for turning on/off the “Master Inventory” parts, which is the list of K12 Tech’s list of parts.

Up in the top right, you can click the profile picture/icon in the corner, and then click on “Settings”. The bottom right box labeled “Archive Users” where you can select a grade of users, and remove them from your Rocket instance. This will fully delete users from the system, so be careful about deleting other grades!