System Status
Enjoy a more stable and fluid experience thanks to bug fixes.
02-21-2025:
- Manage Users Search: Fixed an issue with Manage Users search where it would reset after entering a search query as if you hadn’t entered anything
- Blank Help Desk: There was a temporary issue after publish that caused all help desk related screens to be blank
12-19-2024:
- Dashboard Arrange Reset: Fixed an issue where the Dashboard Arrange function would reset when the page was refreshed.
09-09-2024:
- Packing List Formatting: Adjusted Packing List formatting to ensure all serials are visible in large batches. Added small breaks at the top and bottom to prevent obstruction.
09-02-2024:
- Parental Coverage Search: Resolved an issue where Parental Coverage Search was not functioning correctly after Fair Use Policy changes.
08-21-2024:
- Loaner Device Detachment: Fixed an issue where users were not fully detached from Loaner Devices when tickets were closed or devices were moved from active to loaner status.
- Approval Information Verification: Resolved an issue where the Approval Process was pulling incorrect student details.
08-08-2024:
- Invalid Email Login: Fixed an issue where staff members with emails matching the account’s domain were unable to log into the Help Desk Submission Portal.
- Grade/Department Selection: Made Grade/Department fields optional. Checkbox now properly switches between Grade and Department.
08-02-2024:
- Manage Users Search Issue: Fixed an issue where the Manage Users search was not functioning properly.
- Help Desk Issue Mismatch: Resolved an issue where selecting “Technology” in Help Desk Issues would automatically append an unrelated maintenance issue.
07-22-2024:
- Configurations → Buildings: Fixed an issue where the “Add Building” feature was not working properly.
06-20-2024:
- Ticket Closure Time: Resolved an issue where Ticket Closure Time was not updating correctly for advanced Help Desk tickets.
- Breakage Rate Calculation: Corrected a decimal miscalculation in Breakage Rate, which was displaying incorrectly (e.g., showing “0.17%” instead of “17%”).
06-13-2024:
- Help Desk Email Links: Fixed an issue where certain links in Help Desk Email Notifications were not working properly.
- Building Name Sorting: Updated the Help Desk Submission Form to sort Building Names alphabetically.
- Import Field Blanking: Fixed an issue where imports would blank out fields if certain cells were left empty.
05-07-2024:
- Device Exports with Custom Fields: Fixed device exports not working without custom fields configured
